IDENTITY THEFT

 
What to do if you become a victim
  • Set up a folder to keep a detailed history of this crime.
  • Keep a log of all your contacts and make copies of all documents.
  • Contact all creditors, by phone and in writing to inform them of the problem.
  • Notify the United States Postal Inspector if your mail has been stolen or tampered with:

       o U.S. Postal Inspection Service (See phone listing under Federal Government)
       o U.S. Postal Inspection Service – local post office (See phone listing under Federal Government) or contact them at: www.usps.gov/websites/depart/inspect

     
  • Contact the Federal Trade Commission at www.ftc.gov to report the problem. The FTC is the federal clearinghouse for complaints by victims of identity theft. The FTC helps victims by providing information to help resolve financial and other problems that could result from identity theft. Their hotline telephone number is: 1-877-IDTHEFT (1-877-438-4338)
  • Call each of the three credit bureaus’ Fraud Units to report identity theft. Ask to have a “Fraud Alert/Victim Impact” statement placed in your credit file asking that creditors call you before opening any new accounts. Request a copy of your credit report be sent to you.
 
Credit Bureaus
Equifax
P. O. Box 74021 Atlanta, GA 30374-0241 To order your report, call: 1-800-685-1111. To report fraud, call: 1-800-525-6285.
Experian
P.O. Box 949 Allen, TX 75013-0949 To order your report, call: 1-888-397-3742 To report fraud, call: 1-888-397-3742
Trans Union
P.O. Box 390 Springfield, PA 19064-0390 To order your report, call: 1-800-916-8800 To report fraud, call: 1-800-680-7289
 
  • Alert your banks to flag your accounts and contact you to confirm any unusual activity. Request a change of PIN and a new password.
  • If you have any checks stolen or bank accounts set up fraudulently, report it to the following companies:
    1. National Check Fraud Service – (843) 571-2143
    2. SCAN – (800) 262-7771
    3. Telecheck – (800) 710-9898 or (800) 927-0188
    4. CheckRite – (800) 766-2748
    5. Cross Check – (707) 586-0551
    6. Equifax Check System – (800) 437-5120
    7. International Check Services – (800) 526-5380
  • Contact the Social Security Administration’s Fraud Hotline at: 1-800-269-0271
  • Contact the State Office of the Department of Motor Vehicles Fraud Hotline at: 1-866- 658-5758 to see if another license was issued in your name. If so, request a new license number and fill out the DMV’s complaint form to begin the fraud investigation process.
  • Obtain description of suspect (if known).
  • Obtain witness information.
  • What is the financial loss to you? Attach all supporting documentation.
  • Contact the State Department of Justice if you have been wrongfully charged with a crime due to identity theft. www.ag.ca.gov/idtheft/general.htm Pursuant to 530.7 of the Penal Code, the California Department of Justice has launched a new Identity Theft Registry.
    Their phone number is: 1-888-880-0240. Basic registration requires the submission of an application along with fingerprints and court verification that the individual is a victim of identity theft. Information concerning victim registration may also be obtained via mail at: California Department of Justice P.O. Box 903417 Identity Theft Registry, Room #G210 Sacramento, CA 94203-4170
 
Preventive Tips:
 
  • Promptly remove mail from your mailbox after delivery. If you are going out of town, have your mail delivery stopped, or have a neighbor retrieve it for you.
  • Put outgoing mail in post office collection mailboxes or at your local post office. Do not leave in unsecured mail receptacles.
  • Never give personal information over the telephone, such as your Social Security number, date of birth, mother’s maiden name, credit card number, or bank PIN code, unless you initiated the phone call. Protect this information and release it only when absolutely necessary.
  • Shred pre-approved credit applications. Credit card receipts, bills and other financial information you don’t want before discarding them in the trash or recycling bin.
  • Empty your wallet of extra credit cards and ID’s or better yet, cancel the ones you do not use & maintain a list of the ones you do.
  • Order your credit report from the three credit bureaus once a year to check for fraudulent activity or other discrepancies.
  • Never leave receipts at bank machines, bank counters, trash receptacles, or unattended gasoline pumps.
  • Keep track of all your paperwork. When you no longer need it, destroy it.
  • Memorize your Social Security number and all of your passwords. Do not record them on any cards or on anything in your wallet or purse.
  • Sign all new credit cards upon receipt.
  • Save all credit card and bank receipts and match them against your monthly bills.
  • Be conscious of normal routine financial statements. Contact the sender if they are not received in the mail.
  • Notify your credit card companies and financial institutions in advance of any change of address or phone number.
  • Never put your credit card or any other financial account number on a postcard or on the outside of an envelope.
  • Some banks offer to scan your account's checks and maintain them online. This will allow you to review your account without having the checks mailed to you.
  • Photocopy the credit cards and other important documents (both front and back) that you keep in your wallet. Store this photocopy in a safe place where only you have access to it. If your wallet is lost or stolen, it will speed up the cancellation of your credit cards and prevent further liability for you.